We are excited to welcome R2i to the Protiviti family! Click here to learn more about our expanded capabilities.
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Get In Touch
541 Melville Ave, Palo Alto, CA 94301,
ask@ohio.colabr.io
Ph: +1.831.705.5448
Work Inquiries
work@ohio.colabr.io
Ph: +1.831.306.6725

Innovating
human connections

to build a better
connected future.

We are a diverse, talented team of makers, strategists, and technologists, who have come together to create connected experiences that are impactful, build trust, and drive business growth.

Our perspective

We approach every engagement with the vision of a start-up founder, the precision of a watchmaker, the collaboration of a trusted advisor, and the creativity of an artist, orchestrating at the intersection of strategy, design, technology, and assurance.

Our promise

As experience makers, we create experiences and environments that connect people with brands. Every interaction is an opportunity to deliver on your brand’s promise, fulfill an unmet customer need, and build trusted relationships.

Our approach

We use human-centered design and strategies to stay rooted in purpose, while elevating experiences past the point of simple utility to create lasting relationships and loyalty. Our approach is grounded in empathy for understanding, agile thinking for rapid action, and a focus on those you serve.

WE PARTNER WITH

WE PARTNER WITH

We share a restlessness with
our clients – a belief that everything can be made better.

How technology delivers great customer experience and long-term value

Read on AdAge

Consent Matters : The new marketers playbook

Read on AdAge

An uncertain future demands customer experience innovation

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Finding content harmony in the omni-meta-digital-verse

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Don’t trawl for customers; consolidate your digital toolset and they will come to you

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The brand marketers guide to decoding the metaverse

Read on AdAge

CX and the human dynamic

Read More

Events

Come see us at
NRF Nexus

“An uncertain future demands customer experience innovation”

at the Adobe Summit on March 16th!
Register

Our experts help you optimize your Adobe ecosystem

We partner with Adobe to provide robust services and solutions across the digital ecosystem. With R2i joining the Protiviti family, we’ve expanded our Adobe capabilities to create powerful experiences that connect you with your customers at the right time, across any channel.

Attending the Adobe Summit, March 21 – 23? Let’s connect!

CLIENT STORIES

Inspire transformational change

 
Developed a digital-first customer experience strategy to enable one of the world’s largest hospitality brands to amplify engagement for its most loyal travelers.
 
Designed global field sales enablement program for a leading global credit card provider, which encompassed assessment of global field sales technology needs, design of experience strategy, tool rationalization approach and governance.
 
Conducted Customer and market research for a leading luxury retail wholesale management platform to inform their product expansion growth strategy. The engagement involved development of customer value levers and go-to-market messages for key audiences.
 
Identified innovative experiences to bring a large global bank’s brand promise to life and build customer loyalty and advocacy through design thinking and reimagined customer journeys.
 
Developed an agile digital strategy roadmap for a global life sciences organization to integrate “customer first” thinking across all technology solutions and to achieve a single customer view.
 
Accelerated digital transformation for a global financial services provider by establishing a high performing cross functional team and delivering 13 new revenue driving, customer centric digital journeys to 8 new markets.
 
Transitioned and migrated data for a large optical retailer from a homegrown marketing platform to a cloud-based platform that better serviced growing commercial needs.

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